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  1. Why did Avianca file for Chapter 11 protection?
  • Avianca entered this court-supervised process to protect and reorganize its business while the global airline sector and broader travel industry recover from the impacts of the COVID-19 pandemic.
  • Almost every airline in the world is undertaking some form of financial restructuring, many with the direct support of their governments.
  • Even outside the current global health crisis, Chapter 11 is not an uncommon process for a company to initiate – over the last two decades airlines such as United, Delta, American and US Airways have all gone through this process. In each situation, the airline’s frequent flyer program remained intact.
  • It’s also worth noting that Avianca has sought Chapter 11 protection before. In 2003, the company restructured under Chapter 11 and later emerged well-positioned to continue playing its important role in Colombia’s domestic and transnational growth.
  • Avianca is confident that it will emerge from this process well-positioned to serve its customers for many more years.
  1. Is Avianca going out of business?
  • Avianca will continue to operate. The company plays an important role in the economies and tourism industries of its core markets, transporting more than 50% of the passengers and more than 40% of the cargo in Colombia, and more than 60% of the passengers in Central America, excluding Panama.
  • The Chapter 11 process is a temporary one that, according to the laws of the United States of America, allows companies to reorganize and complete financial restructurings under the supervision of the U.S. court system.
  • Many airlines have entered into and later emerged from Chapter 11 in the U.S. in recent years. This list includes: United, Delta, American, and US Airways.
  • Just as these airlines did, Avianca will continue to operate during the reorganization process. Avianca expects to resume its passenger flights as soon as government-mandated air travel restrictions are lifted.
  1. Will Avianca honor the terms of its loyalty program with LifeMiles?
  • Yes, Avianca will continue honoring the LifeMiles loyalty program. In addition, Avianca has extended its frequent flyers’ Elite status through January 2022.
  • More information on Avianca’s announcement can be found at www.aviancawillkeeponflying.com.
  1. How will this impact LifeMiles members?
  • This will not affect our members. Our members’ miles are safe, and can be redeemed as normal. Additionally, members are earning miles and should remain confident in the value of, and ability to redeem, their miles today, tomorrow and beyond for air tickets, hotel nights, car rentals, our online catalog or purchases at any of our commercial partners.
  • Avianca’s announcement does not directly affect LifeMiles’ 600+ partnerships, or members’ ability to use their miles however they enjoy doing so. 
  1. What does this mean for my partnership with LifeMiles? What changes should I expect?
  • This news does not affect our partnership or how we do business with you.
  • LifeMiles is continuing to operate as normal, supported by our strong financial position, extensive commercial partner network and loyal member relationships.
  1. Does Avianca’s filing impact LifeMiles’ financial position?
  • LifeMiles is a separate company from Avianca and is not part of its reorganization process.
  • LifeMiles continues to be well capitalized and, as a separate company from Avianca, our assets are insulated from its reorganization process.
  • LifeMiles is continuing to operate as normal, supported by our strong financial position, extensive commercial partner network and loyal member relationships.
  1. Will this affect LifeMiles’ ability to pay invoices?
  • LifeMiles has a strong financial position.
  • We expect to continue meeting all of our financial commitments, including paying our invoices from vendors, just as we have been doing so far.
  • This news does not affect our relationship or the way we do business with our vendors.
  1. How can I be sure that if we give LifeMiles more services, LifeMiles will be able to pay for them?
  • LifeMiles is a separate business from Avianca, and is not part of its reorganization process.
  • We are continuing to operate as normal, supported by our strong financial position, extensive commercial partner network and loyal member relationships.
  • LifeMiles has been paying and will continue to pay invoices as we have been doing and will respect all terms in our current contracts.
  • We value our partnership and want to emphasize that you should not expect any changes to how we do business together.
  1. I have some outstanding invoices that are past due, how can I get these resolved?
  • LifeMiles has been paying and will continue to pay invoices as we have been doing and will respect all terms in our current contracts.
  • If there is a particular issue or you have additional questions, please reach out to Soporte Pagos LifeMiles.

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